Operate and Maintain: Does It Ensure System Security?

Operate and Maintain: Does It Ensure System Security?

 By Charles Joseph | Cybersecurity Advocate
 Last update: November 25, 2023

Operate and Maintain refers to the process of keeping a system running smoothly and effectively. During the Operate phase, the system is used as intended to meet its goals and objectives. On the other hand, the Maintain phase involves tasks like routine checks, updates, repairs, and improvements to ensure the system continues to perform efficiently and securely.

Operate and Maintain Examples

#1. Website Ownership

The operation aspect of owning a website involves a variety of activities. For instance, new content should be regularly published to keep visitors interested and engaged. This can be in the form of blog posts, articles, videos, or photos. Monitoring web traffic is also a key operation. With website analytics, an owner can assess the performance of their site, gaining insights into how long visitors stay, where they’re coming from, and what pages they’re viewing. Additionally, any eCommerce elements need up-to-date product listings to function properly.

Maintenance is equally vital in website ownership. Performing regular software updates ensures the site stays compatible with different browsers and operating systems. It additionally helps to cover any potential security gaps that could be exploited. Responding to user enquiries and feedback, be it through emails or comments on the site, is also part of website maintenance, helping the owner to improve user experience and build relationships. Finally, troubleshooting and problem-solving are constant maintenance activities that tackle issues from broken links to potential website hacks.

#2. IT Department in a Company

The role of the internal IT department in a company includes various operative responsibilities. These start with management of the organization’s email accounts, ensuring that workers have easy and secure access to their communication tools. They further moderate internal channels, enabling smooth information flow and collaboration among team members. Lastly, a crucial part of the IT department’s operating tasks involves maintaining data backups. These backups can help restore the system’s functionality or recover critical information should any unfortunate incidents like system crashes or data breaches occur.

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Maintenance tasks performed by the IT department are key to ensuring the system’s efficiency and security. These include hardware repairs to mend any physical damages to the computers or network infrastructure. The department also carries out software updates that keep the system’s applications running smoothly and safely, helping to patch vulnerabilities and improve functionality over time. Moreover, the team ensures that the security systems remain updated, warding off potential threats like viruses, malware and any other cybersecurity risks.

#3. Online Store

The operation of an online store requires several considerations. Primarily, order processing is crucial for business success as it involves receiving, tracking, and delivering customer orders efficiently. Moreover, it’s necessary to constantly update the product catalogue with the addition of new items or removal of out-of-stock ones. Handling customer service is another important operation. For this, the store must ensure timely response to any inquiries, complaints, or feedback received from its user base.

Maintenance tasks for an online store might involve keeping a close eye on the inventory database for accuracy; incorrect data can lead to customer dissatisfaction due to errors like overselling or delayed shipping. Troubleshooting technical issues is another critical maintenance task, aiming to offer customers a smooth shopping experience by addressing any glitches on the website immediately. Last but not least, the store must maintain the security of its payment system to protect sensitive financial information of customers from potential online threats.


Operating and maintaining any system, be it a website, an IT infrastructure, or an online store, are integral parts of ensuring it runs efficiently and securely. Through strong operational practices and diligent maintenance, potential challenges can be foreseen, addressed, and mitigated, contributing to a reliable and robust system.

Key Takeaways

  • Operating a system involves using it effectively to fulfill its intended purpose and goals.
  • Maintenance of a system encompasses routine checks, updates, and repairs to keep it performing efficiently.
  • Examples of system operation include daily activities like publishing new content on websites, managing email accounts in IT departments, and processing orders in an online store.
  • Examples of system maintenance include software updates, handling feedback, and troubleshooting in websites, hardware repair, updates, and security upkeep in IT departments, and inventory management, troubleshooting, and payment system protection in online stores.
  • Regular operation and maintenance are crucial for the successful run of any system, mitigating challenges and ensuring security.
  • Related Questions

    #1. What are the components of a good maintenance plan?

    A good maintenance plan usually includes routine checks of the system, scheduled updates, problem identification and troubleshooting measures, and a robust security setup to prevent potential threats.

    #2. Why are operation and maintenance important for a successful online store?

    Operation and maintenance are crucial measures for an online store to ensure that customers can seamlessly browse, order, and receive products. Additionally, they help in identifying and managing any technical issues or security risks efficiently.

    #3. What role does an IT department play in the operation and maintenance of an organization?

    The IT department manages the internal communication tools of an organization, ensures data security, performs regular hardware repairs and software updates, and safeguards the system from cybersecurity threats.

    #4. How do operation and maintenance apply to website ownership?

    In website ownership, operation involves publishing regular content, monitoring web traffic, and updating listings. Maintenance involves performing software updates, responding to user feedback, and troubleshooting any problems that arise.

    #5. What common challenges can arise if adequate operation and maintenance procedures are not in place?

    Without adequate operation and maintenance, a system could face problems like software incompatibility, data breaches, hardware failure, unsatisfied users due to slow responses, and potential loss of business due to technical glitches or security issues.

    "Amateurs hack systems, professionals hack people."
    -- Bruce Schneier, a renown computer security professional