Information and Communications Technology: A Double-Edged Sword?

Information and Communications Technology: A Double-Edged Sword?

 By Charles Joseph | Cybersecurity Advocate
 Last update: November 25, 2023

Information and Communications Technology, also known as ICT, refers to all the technology used to handle telecommunications, broadcast media, intelligent building management systems, audiovisual processing and transmission systems, and network-based control and monitoring functions. It encompasses any device or system that allows for communication, manipulating information, gathering data and storage. This includes technologies like radio, television, cellular phones, computer and network hardware, and software.

Information and Communications Technology Examples

#1. Teleconferencing Systems

Teleconferencing systems primarily function as effective tools for virtual communication. They are designed to run on computers or mobile devices with an internet connection and have become a vital part of how businesses, schools, and even families communicate.

One of the most outstanding examples of this technology is Zoom. This platform supports multiple participants, allowing them to interact in real-time regardless of their geographic location. With its screen sharing capabilities, conversation recording, chat options, and other features, it has taken communication and collaboration to a new level.

The relevance of this ICT example can also be seen in telecommuting and remote working trends, where such technologies bridge the gap caused by physical distances. This way, teams can collaborate, share ideas, and work effectively regardless of where each team member is located.

#2. Emails

Email, short for electronic mail, is one of the most prevalent forms of ICT today. Invented in the 1970s as a way of sending messages between the networked computers, it has evolved to become a rapid means of communication for people around the world.

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With an internet connection and an email account, users can send messages, attached documents, images, and other digital files to other email accounts. Aside from person to person communication, emails also support group messages, making it an effective tool for discussions or broadcasting information within a closed group or organization.

Emails have also become a place for storing and organizing important information. With mailboxes and tools for organizing the inbox, users can categorize their emails and easily retrieve information when needed. This ICT tool has greatly impacted both personal and business communication.

#3. Mobile Phones

Mobile phones have come a long way since their inception, becoming indispensable ICT devices for most individuals. Initially, they were only used for voice communication, but they have evolved into smartphones, acting as mini handheld computers that offer multiple functionalities.

Smartphones include a vast range of applications that facilitate a multitude of tasks. They allow users to send and receive emails, browse the internet, use social media, capture and store photos and videos, navigate using GPS, and even make contactless payments. They have, in this manner, revolutionized the way we communicate and access information.

The integration of Wi-Fi and cellular data capabilities has turned mobile phones into portals for uninterrupted communication and information exchange. They have enabled users to stay connected with the world around them, irrespective of time or location, truly embodying the core of what Information and Communications Technology stands for.


In the modern world, Information and Communications Technology plays a critical role in the way we communicate and access information. Whether through teleconferencing systems, emails, or mobile phones, ICT has revolutionized our day-to-day lives and continues to shape how we interact with the world around us.

Key Takeaways

  • Information and Communications Technology (ICT) enables global communication and information manipulation through wide-ranging technologies.
  • Teleconferencing systems, exemplified by platforms like Zoom, have revolutionized remote communication and collaboration.
  • Emails, one of the widespread forms of ICT, facilitate swift communication and information sharing around the world.
  • Modern mobile phones, now known as smartphones, provide multifunctional access to various forms of ICT, from emails and internet browsing to social media and more.
  • ICT, through tools like teleconferencing systems, emails, and mobile phones, continues to shape our interaction with the world.
  • Related Questions

    1. What is the role of ICT in education?

    ICT has significantly enhanced educational experiences by providing a vast array of tools for teaching and learning. These include online platforms for course delivery, video conferencing for virtual classroom experiences, and digital resources for self-paced learning.

    2. How has ICT revolutionized businesses?

    ICT has revolutionized businesses by enhancing communication, streamlining operations, enabling remote work, and facilitating eCommerce. It empowers businesses to reach a global market and provides tools to analyze and leverage data for informed decision-making.

    3. What is the role of ICT in healthcare?

    ICT has a vital role in healthcare through telemedicine, electronic health records, health information systems, and mobile health applications. It helps in remote patient monitoring, information sharing among health professionals, and patient management.

    4. What are the downsides of ICT?

    While ICT provides numerous benefits, it also has downsides such as privacy concerns, cybercrime risks, and the digital divide that leaves some individuals or regions behind due to limited access or skills to use ICT.

    5. How has ICT affected social relations?

    ICT has significantly influenced social relations by enabling new forms of communication, creating online communities, and providing platforms for social interaction. However, it can also lead to issues such as digital isolation, cyberbullying, and internet addiction.

    "Amateurs hack systems, professionals hack people."
    -- Bruce Schneier, a renown computer security professional